VIRTUAL ASSISTANT

The Virtual Assistant is a professional with experience in clerical and administrative duties.

This service is aimed to self-employed workers who can’t always be on call, and to companies with no need of internal personnel for clerical duties.

Depending on the tasks you require us to perform, you will have the choice on the level of virtual assistance for your customers:

Basic Option

  • Custom reply
  • Handling of customer’s needs
  • Message informing the customer that he will receive a prompt reply
  • Detailed and timely report via e-mail or text

Advanced Option

  • Custom reply
  • Handling of customer’s needs
  • First attempt at solving the matter and disclosure of requested information
  • Detailed and timely report via e-mail or text

Gold Option

  • Custom reply
  • Handling of customer’s needs
  • Resolution of the matter following previous training on your business and disclosure of requested information
  • Detailed and timely report via e-mail or text
  • Additional services, such as: handling of outbound calls, communication with sales consultants, shared agenda, forwarding and reception of e-mails and faxes with the company address, management of the newsletter, uploading of contracts , relations with suppliers and any requested clerical duty
  • Daily recap of performed activities

The virtual assistant packages can be integrated with our telemarketing services, so that you only have to worry about selling your product thanks to our complete service.